Privacy & Cookie Policy
Last updated: June 2026
Ferncroft Duct Cleaning is committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookie Policy explains what information we collect, how we use it, and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information in accordance with this policy.
Who We Are
Ferncroft Duct Cleaning provides commercial duct cleaning, kitchen extraction cleaning, ventilation cleaning, fire damper testing and associated compliance services for businesses across the UK.
Website: https://ferncroftductcleaning.co.uk
Email: info@ferncroftenterprises.co.uk
Telephone: 0203 488 3131
Information We Collect
When you use our website or contact us, we may collect information including:
- Name
- Company name
- Email address
- Telephone number
- Postcode or business location
- Information provided through our contact or quotation forms
- Details relating to your enquiry or project
- Technical information such as IP address, browser type and pages visited
How We Use Your Information
We use your information to:
- Respond to enquiries
- Arrange quotations and no-obligation site surveys
- Provide duct cleaning, ventilation cleaning and fire safety services
- Communicate regarding ongoing projects
- Produce quotations and compliance documentation
- Improve our website and services
- Meet our legal obligations
Where you have given consent, we may also contact you about relevant services or company updates. You can unsubscribe from marketing communications at any time.
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, such as responding to enquiries and improving our services
How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
When information is no longer required, it is securely deleted.
Sharing Your Information
Ferncroft Duct Cleaning will never sell your personal information.
We may share information with trusted third parties where necessary, including:
- Website hosting providers
- IT support providers
- Analytics providers
- Professional advisers
- Regulatory bodies where required by law
All third parties are required to keep your information secure and confidential.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website.
Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Monitor website usage
Some cookies are essential for the website to function correctly.
Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics collects anonymous information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser
- Approximate location
This information cannot normally be used to identify you personally.
Managing Cookies
Most web browsers allow you to control or disable cookies through your browser settings.
Please note that disabling cookies may affect the functionality of some parts of this website.
Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.
Your Rights
Under UK GDPR you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data where appropriate
- Restrict or object to processing
- Request transfer of your personal data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact Us
If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact:
Ferncroft Duct Cleaning
Email:
info@ferncroftenterprises.co.uk
Telephone:
0203 488 3131